I can't sign into BBO help!
#1
Posted 2007-July-06, 23:07
#2
Posted 2007-July-06, 23:46
jillybean2, on Jul 6 2007, 09:07 PM, said:
I was just able to sign-on. Are you sure your internet is ok? Keep your network status indicator open while you try logging on, and see what happens.
#3
Posted 2007-July-07, 00:13
#4
Posted 2007-July-07, 02:29
I've had problems with port 80 this morning.
(If you do not understand the question then you have probably not edited the bbover.ini file and they will be the same, so you can ignore this).
#5
Posted 2007-July-07, 03:05
I am currently experiencing identical problem on both my laptops. It started few (~5?) hours ago.
Don't remember in which config file the port number is specified but I went as far as re-installing BBO on my vista laptop. That would set the port to the default would it? Still no joy.
#6
Posted 2007-July-07, 03:13
I assume something has happened on the server side that hopefully will be fixed within a short time.
#7
Posted 2007-July-07, 07:11
i work here. Sorry about that. Port 80 won't work until I make a fix ( I understand the problem and am hunting for a clean solution)
Meanwhile, please do this
edit this file
c:\bridge base online\bbover.ini
change
ServerHostName1=bbo.bridgebase.com
to
ServerHostName1=sat.bridgebase.com
That should get you back in business while I sort this all out.
If you care, the issue is:
a new release of some bit of our software had the effect of disabling conns on port 80. This slipped by our testing. The change above points you at a machine that is still running the older code (which works with port 80)
Of course, if you can try port 9999 first (using the bbo.bridgebase.com hostname) that would be even better
#8
Posted 2007-July-07, 07:12
Julie
sorry - looks like I posted this at exact time as Uday posted his fix. Since this fixed it for me will wait to hear about editing port back to 80.
#9
Posted 2007-July-07, 07:16
ServerHostName1=bbo.bridgebase.com
ServerPort1=9999
Leave it that way.
Some people need to change the port to 80 if they are in an environment that blocks/throttles port 9999
What caused it was a software upgrade we performed yesterday.
The upgrade caused port80 connections to stop working.
There is a temporary workaround ( change hostname to sat.bridgebase.com).
#10
Posted 2007-July-07, 09:00
Just in case that helps with the permanent solution:
1) I had port 9999 in the bbover file all the time. I tried to use 80 briefly earlier today in an attempt to fix the problem but that didn't work and I changed back to 9999 straight away.
2) I disconnected one of the laptops from the cable and dialled up to a friend's dialup server (totally different ISP). BBO worked fine.
thanks again
#11
Posted 2007-July-09, 17:00
Thank you for this - I was going NUTS here thinking my config was screwed up.
#12
Posted 2007-July-10, 04:56
Tried to change port form 9999 to 80 - doesn't work
Tried to ping BBO serwer - answer was "request timed out"
Please HEEEEEEEEEEEEEEEELP
#13
Posted 2007-July-10, 05:13
Thanks Uday for quick answer.
#14
Posted 2007-July-31, 03:41
I was wondering if the two access routes:
ServerHostName1=bbo.bridgebase.com
ServerPort1=9999
and
ServerHostName1=sat.bridgebase.com
ServerPort1=80
are still working as per this thread on July 10th? I've recently moved to a new network and the people running it are trying to help me get BBO working (thanks guys )and I just wanted to confirm that the issue is this end.
Is there anything I should be asking them in particular to look for/change in their settings? I've told them that "BBO makes a single outbound connection on TCP port 9999 to bbo.bridgebase.com" as per the FAQs.
My issue is that I'm getting the blue bar saying "Logging on. Please wait..." and then nothing happens for a while and I get the box saying "Connection lost. Reconnecting..." then finally after half an hour or so I get a grey box saying "The connection with Bridge Base Online has been lost. Please long in again. (0)".
#15
Posted 2007-August-04, 02:05
uday, on Jul 7 2007, 03:16 PM, said:
ServerHostName1=bbo.bridgebase.com
ServerPort1=9999
Leave it that way.
Some people need to change the port to 80 if they are in an environment that blocks/throttles port 9999
What caused it was a software upgrade we performed yesterday.
The upgrade caused port80 connections to stop working.
There is a temporary workaround ( change hostname to sat.bridgebase.com).
I think there is the same problem again. Yesterday everything was fine, now I can't log in. "Logging on. Please wait..." -> "Connection lost. Reconnecting...".
My settings are:
ServerHostName1=sat.bridgebase.com
ServerPort1=9999
I tried with port 80 and bbo.bridgebase.com, but it doesn't work.
#16
Posted 2007-August-04, 02:54
skorchev, on Aug 4 2007, 03:05 AM, said:
Agree, same here. Both ports, sat.bridgebase.com and bbo.bridgebase.com.
This time I can't see if it's just me or everyone because recent tournaments don't display either (on http://web04.bridgeb...ory/index.html).
A different problem?
#17
Posted 2007-August-04, 03:06
Roland
#18
Posted 2007-August-04, 03:09
Walddk, on Aug 4 2007, 11:06 AM, said:
Roland
OK, thanks!
#19
Posted 2007-August-04, 03:13
let's hope
Robert
#20
Posted 2007-August-04, 03:19
Aberlour10, on Aug 4 2007, 11:13 AM, said:
let's hope
Robert
I suggest that you walk your dog, even if you don't have one. If nothing else, it's good for your heart
Roland